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Return and Refund Policies

RMA / RETURNS

To submit a return, log into your Account and find the order that you'd like to return. Select items and return reason. If you are having trouble logging into your account, you may need to update your password. It can be the same as before, as some user accounts were not fully migrated when we changed to our new system in April 2024. 

Return Policy - Ordered incorrectly or Return for credit 

  • Returns for card/cash refund accepted within 30 days of delivery date 
  • Store credit given after 30 days of order date
  • No returns accepted after 90 days unless given authorization
  • Shipping is paid by customer for returns or exchanges 
  • All items must be returned or refunded through original purchaser
  • Warranties are non-transferable
  • Payment refunded through original payment type
  • 15% restocking fee applied to all returns except when receiving store credit
  •  Customer is responsible for shipping back items in same original condition as sent. If parts were unwrapped or taken out of box when received, the customer needs to wrap each part securely when shipping back to Ballistic. Joints need to have shanks wrapped when shipping back, we cannot offer the applicable credit or refund if the threads are damaged during the return process.
  • Please ensure proper packaging for returned items and include paperwork that was sent with the order in the box with your return
  • Custom orders are FINAL 
  • All walk-in orders that are returned are charged a 15% restocking fee unless approved by management
  • All returns MUST be in original unpainted and unused condition
  • Warranties on serviceable items only reflect on manufacture defect and not wear
  • All dealer/wholesale orders are final unless authorized
  • The customer is responsible for inspecting the entirety of their order 7 days after receiving to verify correctness and fitment. Ballistic may decline resolving any issues with missing or blemished items after the 30 days
  • Sign in to account to begin return process

 

Return Policy - Received improper product or product blemished

  • 90 day return policy unless authorized
  • Return label will be sent to the shipping address on order, for parts to be returned to Ballistic Fabrication
  • Parts will be exchanged for proper product or refunded after inspection and approval